ABOUT JOE.
Structure creates freedom. When systems are clear and responsibilities are defined, people are empowered to perform at their best.
With over 15 years in the IT industry there is nothing that compares to professional experience and within that experience Joe has learned that the most important element of IT is not just the technology but rather the satisfaction of its customers with the end result of an acceptable solution. Within his extensive career, Joe has had the opportunity to hold management level roles for the State of Georgia’s most critical public service departments serving as Infrastructure Systems Manager and Director sharing responsibility for their networks most critical functions, systems and applications. More recently, Joe with the help of his colleagues and cooperation of the executive leadership was able to save an annual amount of $1.2 million in infrastructure costs for the state’s department within months of his arrival. With a love for problem solving and as a Subject Matter Expert, Joe enjoys roles that places him in decision making processes for design, implementation and management of infrastructure systems, networking, and support.
Joe's Resume
Sectors Served
Certifications
Experience is the best teacher when things go sideways.
Joe's Virtues
01.
Motivation
No one can operate effective and efficient without adequate motive. I say provide an adequate motive and motivation will follow.
02.
Vision
You will not acheive that in which you have not yet seen. If it doesn’t yet exist then grab a pen and map it out.
03.
Strategy
Planning ahead and planning for failure. These are core to my strategic ecosystem.
04.
Leadership
Provide clear vision. Take responsibility for outcomes. Speak what is real. Highlight team achievements.
05.
Self Improvement
Your first duty should be to yourself. Regardless what position life puts us in we can always benefit by improving the person standing in our shoes.
06.
Self Awareness
Take notice of yourself and be open to criticism, it will do you good to hear other’s opinion of you from time to time.
07.
Confidence
Have the kind of confidence where no one can tell you what you can’t do. A person that thinks himself positive will achieve positive results.
08.
Life Skills
Skills are life’s gift for those who want and seek them out. Nothing is ever valued when freely given.
Get to Know Joe.
Technology was always held in high regard in my home growing up, little did I know that I would one day become an expert in the field. My curiosity of computers systems and frequent encounters like how in grade school where I was designated to provide pc support for my homeroom 5th grade class that ran on DOS. Later, in High School I became the pc repair tech for the school principal and was always the go to person whenever family and friends needed tech assistance. Nevertheless, to this day my passion comes from helping someone or entity solve a problem in a professional, thoughtful, and thorough way.
Currently, along with an A.S. degree in Business Information Systems; I hold certificates with various Infrastructure administration and managerial authorities that has tremendously improved my skill set as well as professional and technical acumen.
Professional certifications:
AWS Solutions Architect Associate
Validation number: 5TP5VYLKWEFQ13WQ
AWS Certified Cloud Practitioner (CLF-C01)
Registration Number: 427138958
CompTIA Security+
ID: COMP001021155987
ITIL® Foundation Certificate in IT Service Management
Certificate number: GR750399053JM
Microsoft Azure Fundamentals Certification
Microsoft Certification ID: 989586955
Certified SCRUM Master (CSM)
Certificate ID: 001541009
6. Are there any unique skills or areas of expertise that set you apart from other IT professionals?
IT Systems & Identity Engineer
2025
Led cloud-first modernization of identity and endpoint management in a distributed, multi-time-zone nonprofit organization
Engineered and administered Microsoft Intune MDM, replacing legacy LAN-based device management
Served as Microsoft Azure IAM (Entra ID) Administrator, managing identity lifecycle, access controls, and authentication methods
Designed and implemented passwordless authentication using push notifications
Developed and enforced Conditional Access policies aligned with organizational security standards
Executed user and device migrations while preserving data continuity and minimizing disruption
Designed, implemented, and administered Freshservice IT Service Desk, establishing standardized ITSM workflows
Administered RingCentral unified communications across desktop and mobile platforms
Authored end-user and internal technical documentation to support adoption and audit readiness
Supported audit readiness and operational governance through standardized procedures and documentation
Azure Cloud Operations & Cybersecurity Manager
2025
Led global enterprise IT infrastructure and security operations across multi-tenant Microsoft 365 and Azure environments
Directed cloud tenant transition initiatives spanning Azure, Exchange Online, Teams, SharePoint, OneDrive, and identity services
Provided global Azure infrastructure leadership, including VM (RDS) operations, identity alignment, and cloud service reliability
Oversaw cybersecurity strategy and vendor coordination for MDR, SIEM, penetration testing, and continuous monitoring programs
Administered enterprise endpoint security platforms, including SentinelOne and Fortinet, across geographically distributed environments
Translated auditor and third-party cybersecurity assessments into NIST-aligned policies and operational controls
Governed identity security through Conditional Access, least-privilege administration, and access lifecycle management
Led global Microsoft Intune MDM and Autopilot deployments to secure and standardize endpoint environments
Served as executive technical liaison aligning cloud security initiatives with organizational risk and compliance objectives
Authored global security, operations, and incident reporting to support leadership visibility and governance
IT Operations & Process Engineer
2024
64 channel PoE CCTV camera planning, procurement, and installation management
Cisco Meraki WAPs deployment to solve wireless coverage
Fiber and ethernet cabling overhaul and installation for high speed data
SCRUM Master for IKB application development
Multi-Factor Authentication (MFA) and Single Azure apps Sign-On (SSO) implementation
Exchange Online email security enhancements
Microsoft Conditional Access Policies
Microsoft Intune and AutoPilot rollout
Microsoft Teams Phone deployment
Freshworks platform implementation
IT Operations Manager
2019
Led a team of four direct reports and cross-functional partners delivering IT services to 150+ stakeholders
Provided strategic leadership in business continuity, risk management, and long-term IT architecture planning
Drove HL7 interoperability initiatives with hospitals, government entities, and healthcare agencies
Directed protection and governance of PII and PHI through proactive security planning and controls
Architected and supported cloud-based virtualization, storage, and disaster recovery solutions in Azure
Designed and maintained high-availability networks and hybrid disaster recovery frameworks
Managed IT vendors and critical infrastructure assets while maintaining compliance and performance standards
Interim IT Director
2019
Established governance by evaluating stakeholder needs and monitoring solution effectiveness
Provided strategic direction with a holistic focus on people, process, and technology
Planned, organized, and directed technology support services and vendor relationships
Partnered with faculty, staff, and executives to align IT initiatives with organizational goals
Consulted on IT assessments and strategic initiatives to support business outcomes
Coached and motivated IT staff to deliver accurate, timely, and high-quality service
Ensured consistent implementation of information security practices across systems and projects
Cyber Security Analyst
2017
Supervised and coached a two-person IT team to improve efficiency, accuracy, and operational performance
Designed, deployed, and supported enterprise workstations, servers, and LAN/WAN infrastructure
Administered Microsoft 365 (E5), Azure, Windows Server (2012–2016), and enterprise backup systems
Developed and enforced security policies across Exchange Online, Defender/ATP, and identity platforms
Managed end-to-end employee onboarding and offboarding, including accounts, mailboxes, and access controls
Led incident response and threat mitigation efforts addressing phishing, social engineering, and security events
Served as senior escalation point while independently managing multiple initiatives and vendor engagements
IT Systems Administrator
2013
Administered LAN operations in a fast-paced production environment supporting 300+ employees
Maintained and governed multimillion-dollar LAN infrastructure with high availability requirements
Managed day-to-day IT operations with two direct reports
Coordinated with SOC and internal teams to mitigate phishing, vishing, and social engineering threats
Performed routine access audits to prevent privilege creep and supported security investigations
Provided systems support for ERP and SAP within a supply chain environment
Administered Microsoft SharePoint 2013 groups, permissions, alerts, and user access